Privacy Policy

PRIVACY POLICY – REVISED AS OF January 24 2018

The purpose of this Privacy Policy (“Policy”) is to inform you about what information may be collected from you when visiting Neurohacker Collective, LLC (“Company”) Websites (“Sites”), how such information will be used, with whom such information may be shared, your ability to edit, update, correct or delete such information and the security procedures that we have implemented to protect your privacy.

The Company respects the privacy needs of our customers. How the Company handles any personal information, such as your name, address, email address or phone number (“Personal Information”) that you provide is important to us. The Company respects your privacy in handling Personal Information relating to you and your transactions with us. This Policy describes the Personal Information the Company gathers about you, what the Company does with it, the safeguards the Company has in place to protect it, and how you can control our use of it. By using the Sites, the user agrees, without limitation or qualification, to be bound by this Policy. When you provide Personal Information on our Sites or to our Customer Care department, you are consenting to the manner in which the Company will collect, use, disclose and otherwise manage your Personal Information, as set forth below.

COLLECTION & USE OF INFORMATION

When visiting our Sites, you may be asked for certain types of Personal Information (e.g., your first and last name, mailing address, city, state, zip code, telephone number, e-mail address, credit card number, etc.). This Personal Information allows us to administer our business, better provide products and services to you, communicate offers on products that may be of interest to you, and to fulfill your order. You may volunteer to disclose Personal Information to us. If you do not want to disclose your Personal Information to us, please do not submit it. The Company may also collect non-personal information from you when you visit the Sites (e.g., your IP address, browser type, domain name, etc.). Be advised that all activity and IP address information is to be monitored and that this information may be used in a civil and/or criminal cases(s) against a client if there is fraudulent use and/or theft of services.

As noted above, the Company uses the Personal Information that is collected about you for a variety of purposes, such as confirming and fulfilling your order, adding you to our e-mail subscription list, analyzing trends and statistics, improving the operation of the Sites, sending informational and promotional materials, and to help us design and enhance our products and service offerings so that we may provide you with quality products and to ensure your complete satisfaction. The Company may disclose the Personal Information that we collect about you when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, to us or to others. We may also disclose the Personal Information to assist in compliance with certain laws and regulations.

INFORMATION RETENTION

The Company retains your information as long as it is required for the purposes identified when you provided the information, or for any new purposes identified by the Company and consented to by you, and for any appropriate time thereafter including a sufficient time following to permit you to ask any questions regarding its use. Certain information is retained for longer periods for our internal audit and quality control purposes.

THIRD-PARTY VENDORS

The Company maintains existing business relationships and may develop other relationships in the future with certain parties (“Vendors”). In these instances, the Company may share or otherwise allow partial access to the Personal Information that is collected that will enable Vendors to contact you regarding your order. The Company may contract Vendors to perform functions on our behalf. Examples may include fulfilling orders, delivering packages, e-mail administrative functions, processing credit card payments, administering chargeback representations and providing customer service. These Vendors are under contractual obligation to use confidential data only for those purposes for which they are contracted to provide.

THIRD-PARTY WEBSITES

Our Sites may contain links to other third-party websites, which may have Privacy Policies/Statements that differ from our own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the Privacy Policy/Statement posted on any website that you may access through our Sites.

UNFORESEEN CIRCUMSTANCES

In the event that the Company, or any of its assets are acquired by a third-party, Personal Information acquired by us may be one of the assets transferred.

COOKIES

Our Sites use a technology called “cookies”. A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our affiliate members with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your order before completing your transaction. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.

SECURITY

Our Company maintains physical, electronic, and procedural safeguards to protect the Personal Information you provide to us.

CALL CENTERS

When you call one of our call centers about a product, delivery, billing question or for customer service, you may be asked for Personal Information that identifies you, along with additional information we need to help us promptly answer your question, such as your name, address, email address and a phone number where we might contact you. By completing or submitting a registration form or partial registration form you are consenting to receive SMS, wireless or other mobile offerings to your cellular phone. We may retain this information to assist you in the future.

ACCESS OR CORRECTIONS TO YOUR INFORMATION

If you identify any inaccuracy in your Personal Information, or you need to make a change or would like to verify such information, please contact our customer care department at 1 (855) 281-2328.

SECURITY

When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your Personal Information. While we strive to protect your Personal Information, we cannot guarantee or warrant its complete security. No data transmission over the internet can be guaranteed to be 100% secure. We shall not be responsible for harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of our Sites or any information you transmit to our Sites.

CHILDREN’S ONLINE PRIVACY PROTECTION

The Company serves general users of the World Wide Web. We do not knowingly collect information from children under the age of 13, nor do we share such information with third parties. Children under the age of 18 may use the Sites only with the involvement of a parent or guardian.

MODIFICATIONS TO POLICY

We reserve the right to change this Policy, along with any related provisions, at any time. Any changes to this Policy will be effective immediately. Be sure to review the Policy periodically to ensure familiarity with its most current version. You can easily confirm whether any revisions have been posted since your last visit by checking the date on which the Policy was last revised, which is set forth at the top of this Policy. If you object to such changes, we will honor our prior privacy policies as to any data previously collected. If you disagree with the changes in our policy, however, please do not use the Sites after the posting of such changes online. By using the Sites following the posting of changes to this Policy, you agree to all such changes.

DO NOT TRACK

Neurohacker Collective does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your web browser may allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked.

Third parties that have content embedded on Neurohacker Collective’s websites such as a chartbeat.com or google.com/analytics/ may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific Neurohacker Collective website from a certain IP address. Third parties cannot collect any other personally identifiable information from Neurohacker Collective’s websites unless you provide it to them directly.

QUESTIONS OR COMMENTS OR TO CONTACT US

If you have questions or comments about this Policy, or you wish to confirm or make changes to information about you, please contact the customer care department at 1 (855) 281-2328.

Visa Privacy Policy

Personal Information we collect

We collect Personal Information (information which can be used to identify an individual) such as:

  • Your name
  • Contact information (such as email, phone, and mailing address)
  • Visa card number
  • We may collect Personal Information when you choose to provide us through the Platform, as well as through other sources, such as joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, and from other third parties.
Other Information we collect

We may collect information about your use of the Platform such as:

  • How you use the Platform
  • IP address and information about the device you use to access the Platform, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Platform (such as the application) you are using
  • Your location, if you are using a Platform mobile application. You will be asked if you want us to collect your location information before we do so.

We also collect or compile other information about you (such as enrollment numbers or demographic group information) on an aggregated and de-identified basis. We may use or share any other information with third parties for any lawful purpose.

Use of Cookies and Tracking

We, including our third party service providers, use certain tools to collect information about you while browsing our website. These tools use cookies which are small text files that are stored on your hard drive. The cookies are used, among other things, to improve website performance, to provide you with customized viewing options, to compile statistical reports on website activity, or for security purposes. We also use cookies to recognize you as a merchant or a previous visitor of our website, or to pre-populate website forms. Such information may be disclosed to third parties to provide any of the activities mentioned above on behalf of us.

Many internet browsers allow users to send a “Do Not Track” signal to websites they visit. Visa has no mechanism to respond to such a signal.

To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go to www.allaboutcookies.org. Remember, though, without cookies, you may not be able to take full advantage of all of our website features.

How we use Personal Information

We primarily use this information to provide the Platform and related features to you and to:

  • Fulfill your requests and respond to your questions
  • Send administrative information to you, such as changes to our terms, conditions, and policies.
    Administer promotions or contests in which you choose to participate
  • Facilitate social sharing functionality.
    Analyze and monitor Platform usage and to make improvements
  • Help secure the Platform, prevent fraud and enforce our policies
    Personalize our Platforms for you
    Contact you about other Visa services or those of our affiliates or other third parties, if you agree
  • Perform other activities with your consent
  • Provide “send to friend” type functionality on the Platform
  • Conduct data analysis, audits, develop new products, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
How we share Personal Information

We will only share Personal Information collected through the Platform as described in this policy, unless we provide you with choices. Specifically, we may share your Personal Information:

  • With companies and vendors that help us to operate our business by providing services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services.
  • With third parties sponsors of promotions or contests in which you choose to participate
  • To comply with law or other legal obligations such as responding to subpoenas, including laws and other legal obligations outside your country of residence
  • To respond to requests from public and government authorities including public and government authorities outside your country of residence
  • To protect our rights, operations or property, or that of our users
  • To investigate, prevent, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the Platform’s terms and conditions
  • With other companies that are owned by Visa as allowed by law. Visa Inc. is the party responsible for the management of the jointly-used Personal Information.
  • With a purchaser of Visa (or the majority of its assets), a merger or internal acquisition
  • With your consent

Please note that any information you post to public areas of a Platform such as on our social media pages may be seen by other visitors.

Your Choices

You can choose not to provide us Personal Information when you use the Platform. However if the information request is not identified as optional and you choose to not provide required Personal information, then you may not be able to use the features of the Platform.

You can opt out of receiving promotional email from a Platform managed by Visa by following the unsubscribe link in those email messages. You can opt out of receiving SMS text messages from Visa by replying STOP to any message.

Third-party tracking

e may use third parties to serve advertisements that may be of interest to you, based on information that it has collected about your use of our website and third-party websites. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). To learn more about this practice and your choices in connection with it, please visit http://www.aboutads.info/choices.

You can learn more about Visa’s use of online behavioral advertising and how you can manage your choices for online behavioral advertising by clicking here.

To learn more about how Visa uses your data for anonymous marketing reports and to OPT-OUT of this use click here.  

You can configure your browser to reject cookies, or to notify you when a cookie is set. However, if you reject cookies, the Platform may not operate properly.

How you can access or edit your Personal Information

Some of our Platforms allow you to review and edit Personal Information that you entered. Otherwise, you may contact us at the email address at the bottom of this policy to request access to or that we update, or correct the Personal Information collected by our Platforms. Please note, that consistent with local law, Visa may retain your Personal Information for auditing purposes, to troubleshoot problems, assist with investigations, enforce our policies or comply with legal requirements. Please note that we are not responsible for permitting you to review, or for updating or deleting Personal Information that you provide to a third party, including any app, social media platform, or wireless service provider.

How we protect your Personal Information

isa uses security technologies including firewalls and Secure Socket Layers to help protect the Personal Information we collect from you through the Platform. Our policies restrict access to Personal Information to those employees and service providers who need to know the information in order to provide you the Visa services that you use. We maintain physical, electronic and procedural safeguards to protect Personal Information.

Linked services

This privacy policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Platform links. The inclusion of a link on the Platform does not imply endorsement of the linked site or service by Visa.

Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, including any Personal Information you disclose to other organizations through or in connection with our Platforms.

Changes to this Privacy Policy

We may change this privacy policy at any time by posting an updated privacy policy.

Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

Use of the Platform by Minors

The Platform is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Platform.

Sensitive Information

We ask that you not send us, and you not disclose, any sensitive Personal Information social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Platform.